These terms and conditions constitute an agreement between you and Vietnam Travel Life. By using the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

In these Terms & Conditions, The word “Company” refers to Vietnam Travel Life. “Customer” means you and the Customer ‘s means your, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by us.

1/ Prices :

All rates shown on the website for tours, flights, hotels and car rental are quoted in US dollars & VND. Our team updates the rates according to the season and subject to availability. There will be special promotions during certain months of the year. Our sale consultants will advise The Customer of these promotions (if any) at the time of your request.

2/ Booking services with Vietnam Travel Life:

Bookings can be made to our company by email: This email address is being protected from spambots. You need JavaScript enabled to view it..  We will reply to your enquiry within 12 hours. The booking will be processed as soon as we have received The Customer’s confirmation and payment deposit as per instructions.

3/ Deposit :

We require a payment deposit of 30% for package tours, day trips, cruises, car rental and other travel services to secure your booking.

Notes: We require full payment for all flights and hotel reservations in order to issue pre-paid vouchers for your services.

4/ Full payment :

Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival, full payment must be made upon the acknowledgement of your confirmation.

All payments shall be made either by telegraphic transfer ( Bank wire ) to our company account:

    Company’s name:


    Bank accounts:



Notes: In the meantime, we also accept payment by Credit Card as Visa, Master, JCB. Our clients will be informed of the most convenient payment method by our sales consultants to save time and money.

5/ Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour price but not utilized by the tour member.

6/ Changes made by The Customer

In case The Customer has to change the confirmed itinerary for certain reasons, we are happy to assist subject to the following fees and conditions:

    Domestic airfare: Minimum US$20/person plus the airlines fee.

    International airfare: Minimum US$30/person plus the airlines fee

    Domestic land arrangement: Minimum 40/person plus the supplier’s fee.

    International land arrangement: Minimum US$40/person plus supplier’s fee.

Where travel documents and tickets have been issued, your changes can be only made subject to the availability of the airlines and the supplier’s conditions at that time. Kindly be advised that you may not be allowed to change the outbound date of departure on most discounted airfares. Please note, most discounted domestic airfares and air reservations for groups do not allow changes to be made to the date of departure for any pre-booked flights. Accommodation and cruises cannot be changed and revised within 2 working days prior to departure.

7/ Changes made by Vietnam Travel Life

Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.

8/ Cancellation made by The Customer

For certain reasons, if the Customer has to cancel his booked tour/travel services with Vietnam Travel Life, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:

+ 30 days before departure: no charge

+ 15 -29 days before departure time: 30% tour rate

+ 07 -14 days before departure time: 60% tour rate

+ 02 -06 days before departure time: 80% tour rate

+ 01 days or no show:  100% full charge

9/ Force Majeure

If as a consequence of “Force Majeure” (as defined below), Vietnam Travel Life is obliged to curtail, alter, extend or cancel the tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against Vietnam Travel Life.

10/ Travel Documentations

All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Vietnam Travel Life accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

11/ Insurance

Since our package tours, day trips and other travel services DO NOT INCLUDE TRAVEL INSURANCE you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

12/ Luggage Allowance

In accordance with the regulations of Vietnam Airlines, the free baggage allowance within Vietnam is 20 kg for economy class and 40 kg for business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within

Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

13/ Liability

Vietnam Travel Life is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.

14/ Complaints :

If you have a problem during your trip, it is a legal requirement that you bring it to the attention of the relevant suppliers (e.g. hotelier or airline) as soon as possible. We hope that any complaint which you may have can be handled amicably and efficiently. Our Operations staff are empowered to deal with complaints on the spot. However, where a complaint is not dealt with to the Customers’ satisfaction, Vietnam Travel Life management can be reached at any time. You can contact our Director by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or on our Customer Hotline: (+84)99 401 5303 (24 /7) for a quick response.

Vietnam Travel Life

Vietnam is one of the most beautiful countries in South East Asia, with stunning landscapes, lush paddy fields, ethnic cultures, idyllic beaches & chaotic yet dynamic & charming cities.

Vietnam Travel Life is a leading inbound tour operator and destination management company in Vietnam. We operate in many destinations throughout Vietnam.

Our tours are designed around what guests want and need to create a once-in-a-lifetime experience. We offer a host of products and services to help travelers explore their own Vietnam. This means a part of every journey with Vietnam Travel Life is about our guests developing a more profound understanding of the region, its traditions and its inhabitants. We see that as our responsibility to give them more than just a holiday, we want to create stories that launch a smile in your life.

Name – Logo - Slogan

Anyone can live a life a travel if they really want to. Age or income doesn’t matter.

Vietnam Travel Life embraces its origins in Vietnam to connect travelers to the cultures and people of this amazing country. We use our knowledge of Vietnam and expertise to create an environment where guests can make their own unique memories.

We love our land and want to bring all the best of Vietnam to Travelers into your happiness with Slogan: " Smile In Your Eyes "

Our Services

Customized Private Tours: Our decades of experience any destination, style or budget, to create a bespoke client’s ultimate travel wish-list.

Small Deluxe Group Tours: Anyone can join one of our extraordinary tours to experience unique destinations and activities renowned service and value.

Accommodation: Vietnam Travel Life is a preferred partner for hotels of all standards across of guests we host annually means we can offer some competitive rates in the industry.

Transportation: Making seamless connections adds to the journey, and our fleet of vehicles enables us to provide convenient transfer services.

Ticketing: Partnerships with global and domestic airlines be managed for clients from almost any location.










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