How can I trust the quality of the tours that I buy from Vietnam Travel Life?
We provide all the services for each holiday by hand picking the best guides, hotels, vehicles available. Our sales staffs are there to ensure that you book the right holiday that is tailored to your needs and they love nothing more than to recommend places based on past experience. All our guides are first aid trained and have plenty of experience and a wealth of information about the country. They are passionate about their job and that’s why 98% of our clients are highly satisfied with their holiday and keep coming back for more!
Will I be traveling on a private tour or in a group?
The majority of our tours are on a private basis so it’s just you, your family, friends or group, and your local guide. No long queues or waiting around for people to take photos, you can ask the questions you want to know and really get to know the country. By traveling on a private basis you are less obtrusive when visiting local villages etc and you can really decide on what you want to see and cut out anything that is not of any interest. After all it’s your holiday and valuable time so make sure you get the most out of it!
We offer many option of small group tours in north, central and south of Vietnam with deluxe standard to explore in the company of like-minded travelers, while enjoying the savings that group travel offers but our quality should always be controlled and guaranteed.
How do I book and pay?
All our quotes are in USD & VND, so we will take X amount from your credit card/bank account on the day the 30% deposit and full payment is due. Due to the fluctuating exchange rates the amount of your trip will fluctuate daily until a deposit payment is received. We accept Visa/Master card by either directly giving us your card details or bank transfers or cash. We charge a 2% to 3.5% credit card fee.
Once you have agreed on an itinerary we will ask for a 30% deposit and start making reservations for you. Once all reservations have been made we will confirm back to you. The final balance is due 8 weeks before your holiday.
How will I receive my travel documents?
As soon as your booking is confirmed and full payment has been made we will email you a service voucher along with any hotel vouchers. Most airlines now issue electronic tickets which are convenient and for those who do not we can issue for free of charge in HCMC and Hanoi and for those coming in from abroad we will arrange for them to be delivered to your hotel on arrival or give them to your tour guide.
What if need to cancel or change my itinerary?
For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment.
If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.
Can I find cheaper prices if I wait and book directly when in country?
In Vietnam, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get.
At Vietnam Travel Life, however, we believe that it is important that you have a good experience as at the end of the day who wants to cut corners and risk ruining a once in a lifetime opportunity? We ensure that your holiday is carried out with minimum impact to the environment, we pay our guides well so that they enjoy their job, they all speak very good English and we ensure all our vehicles are of a good standard. We book restaurants that are of a high quality and take time to do routine hotel inspections.
Please also bear in mind that Vietnam is a popular place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday tying to book your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.
What if I have special needs for the tour?
If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.
What happens if something goes wrong? Do you have an out of office phone number?
We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of an occurring problem you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.
All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need (providing you have adequate medical insurance). We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary.